Ownership is at the core of DORA’s design. The data and the system is yours to use, forever. It also means the decision-making is entirely your own, too:
- Updates are optional
- If it ain’t broke, don’t fix it. No forced updates if your needs are met and you want to minimize change.
- If an important update is offered, whether for security or new functionality, you can choose to apply it.
- Support is optional
- Documentation is included and comprehensive.
- Help is available if you need it.
You own the server and also the responsibility for it. That doesn’t mean you are on your own!
Maintenance Plan
This option entitles you to any and all updates that are released while you are enrolled in the plan.
Likewise, it includes 10 hours of support (per term) to ensure you are covered for any tricky or unusual questions you might have.
On-Demand Option
This option allows you to update to any release you want for a one-time fee each time.
Likewise, support is billed hourly whenever you request it.
Comparison (Yearly Examples)
| # of Updates | Hours of Support | Cost with Plan | Cost On-Demand |
| 4 | 10 | $1,000 | $1,500 |
| 2 | 5 | $1,000 | $750 |
| 1 | 20 | $1,000 | $1,250 |